Software Support Specialist - USA

• Demonstrate the love of Christ in personal conduct, interactions with others, and with integrity while performing the duties in support of the Mission and purpose of One Mission Society.
• Identify and troubleshoot issues with the software applications in use at OMS. This includes, but is not limited to, Salesforce, Sitestacker, Accounting Seed, BambooHR, and DonorElf.
• Work with vendors during the implementation process for new software packages or major enhancements to existing applications.
• Work with existing vendors to test new releases of OMS applications in a Sandbox environment.
• Perform training sessions for new employees to familiarize them with OMS software programs and procedures.
• Work with users to identify needed reports from OMS systems and then work with vendors to develop new or modify existing reports to meet those needs.
• Work with the database administrator to ensure data consistency within our Salesforce environment.
• Provide Tier 1 tech support as a backup to the network administrator.

• Passion for missions and interest in One Mission Society.
• Strong attention to detail.
• Excellent organizational skills.
• Clear and effective oral and written communication.
• Ability to maintain confidentiality.
• Proven strong customer service skills.
• Ability to work cooperatively within a team environment.
• Strong interpersonal skills.
• Ability to work independently on multiple projects.
• Capacity to quickly learn new software packages.
• Ability to share knowledge with users at all technological levels.

• Bachelor's degree (B.A./B.S.) or equivalent, or three to five years related experience and/or training, or equivalent combination of education and experience.
• A thorough knowledge of Office 365 including but not limited to Word, Excel, PowerPoint, and SharePoint is desired.
• Knowledge of data analytic software such as Power BI is beneficial.

• Based in Greenwood, Indiana
• This position is fully paid by One Mission Society and does not require raising financial support.
• Salary: $42,000.00 - $45,000.00 per year

Please send your resume and cover letter to: go@onemissionsociety.org